Robotic Process Automation

From our perspective, Digital Process Management (DPA), Business process Management (BPM) and Case management is not only about streamlining processes, it’s also about creating better, omni-channel experiences for both your employees and customers, and this requires a holistic approach to automation: thinking about all of your organization’s processes and how they interconnect to deliver tangible outcomes, across multiple digital channels. Digital process automation (DPA) goes beyond traditional BPM, allowing organizations to take a truly end-to-end approach to transformation. DPA is about using intelligence and design thinking to streamline processes – and create better experiences – for your employees and customers.

Given the task-oriented scope of RPA-based automations, RPA handles the integration with legacy applications, whereas DPA manages the long-running business process and related artifacts. Think of it as the DPA providing the conveyor belt, coordinating the work of the automations (robots) at points along the production line.

Every organization faces the dilemma of the ‘Digital Enterprise Challenge’; regardless of the industry, every business has both a front office and back office segment. The reality is that any mid to large scale organization has hundreds of applications in both the front office and back office, for addressing customer experience, productivity applications and systems of record; on average, an enterprise has over 1500 applications, and they are all siloed ! there is no wonder that organizations are struggling to create a Digital Enterprise; imagine the experience of the customer , going through all this legacy of applications! This is the area where Robotic Process Automation (RPA) shines. Through the Automation Anywhere (AA) Digital Workforce platform, the objective is to automate and integrate all applications in both the front office and back office, bridging the gap between the front and back office, in order to create a true, future proof and sustainable Digital Enterprise

The ultimate objective of the AA Digital Workforce platform, is to liberate the human workforce, by taking the ‘robot out of the human’ , and putting human like intelligence into software bots, so that the human intellect can achieve greater things. This is done through a comprehensive Digital Workforce Platform, that can act (RPA), think (AI enabled IQBOT), and eventually Analyze (BOT Insight) like humans