It’s been more than seven years since Saudi Arabia announced it’s 2030 Vision, and we are already experiencing remarkable results within massive social, cultural and economic transformations! from a Digital Transformation standpoint, Saudi Arabia has been ranked second among the G20 and fourth globally in its readiness of digital systems, based on the UN’s International Telecommunication Union
In light of such positive improvements , government organizations and companies in Saudi Arabia are being faced with continuous pressure to revamp their Operating Models, so that they can better achieve their strategic objectives. There are many essential factors (both internal and external) that have created the urgency for Next Generation Operating models, such as
- The overall direction towards privatization and revenue generation for many government agencies
- The heightened ‘User Experience Expectations’ from both an employee and customer standpoint, driven by the consumerization of IT and the instant gratification mindset of millennials and generation Z
- The heightened competition among government agencies in the provision of Superior Digital Services and overall QIYAS rankings, regulated by the Digital Government Authority (DGA)
- The urgency to adopt a Data Management Strategy, comply with SDAIA-NDMO regulations and harness the potential of AI and Machine Learning
- The urgency to modernize while acknowledging the ‘Legacy state’ of many existing large scale organizations, the overall ‘Technical Debt’ that could be caused by traditional legacy and ‘Dinosaur era’ applications
It is indeed very challenging for organizations to embrace Next Generation Operating Models that embody speed, agility, customer delight and efficiency at the same time. According to a recent article published by the MIT (Massachusetts Institute of Technology), achieving ‘Future Proof’ Technology Architectures and Operating Models requires organizations to continuously push forward in two pathways simultaneously: Customer Experience-Delight and Operational Efficiency. Usually it is very difficult for IT consultancy and technology firms to support organizations, especially government agencies in reaching the fly-wheel effect in both pathways; most of the time, one pathway would unfortunately have to be compromised for the other. The main reason is that the majority of local IT consultancy and software solution vendors in KSA have portfolios that can cater to one of the two pathways, or that can address both but not the full extent
At CompTechCo, our consultancy and solutions portfolio provides the most adequate balance so that your organization can continuously push forward in customer experience, while being cost efficient. For example, Orchestra Digital Service Platform and Inception Digital Experience Platform, coupled with our consultancy best practices for Customer Journey Mapping, provide the right ingredients for placing customer experience at the heart of Next Generation Operating Models. At the same time, our proven experience in delivering best in class RPA and Digital Workforce Platforms, Data Governance, combined with AI/ML driven Intelligent Document Processing and Content Services, results in Highly efficient, governed and productive Operating Models
In order for Operating Models to be truly modernized, they must provide a holistic approach towards Customer Journeys, addressing the end to end journey, as well as related front end & back end business processes. Furthermore, Customer or even Service Journeys must seamlessly interoperate with back-end systems, as well as all required internal and external data sources, through APIs or bots (for legacy systems); and most importantly, Next Generation and Modernized Operating Models should be powered by Next Generation Technologies. Some of the essential ingredients for Future-Proof and Next Generation Technologies and Architectures that foster modernized operating models are:
- Open Source: Once upon a time, open source was thought of as free, indie, unsecure software. Those days are over. Open source is now a recognized business model for the delivery of software that adheres to the highest coding standards. Open source now means developer enabled software that opens it’s source to the world for inspection
- Cloud-Native: Next Generation Operating Models that leverage Cloud-Native Architectures that are developed from the ground up, can immediately take advantage of all the inherent advantages of the cloud, including agility, scale, and cost-efficiency. Several factors and facets make up a cloud-native architecture, but three characteristics are key drivers of those cloud benefits:
- A Microservices architecture
- A Containerized Infrastructure
- A CI/CD development framework
Note: Cloud-Native does not mean requiring cloud hosting (many cloud-native platforms are deployed on-premises), nor does it mean signing up with a cloud provider to run your existing applications. Cloud-Native affects the design, implementation, deployment, and operation of your applications
- NoSQL: Next Generation Operating Models that leverage platforms with native support for NoSQL can embody the power of massive scalability, simultaneous data structures and metadata flexibility. From a Content Services Platform (CSP) Standpoint, The ability to dynamically change the underlying schema of a CSP is both new and extremely significant. In traditional and legacy based ECM systems, schemas are fixed and require intensive and costly scoping exercises upfront to define and create the schemas necessary for a specific project. If that schema was wrong or needed an amendment, the whole underlying structure of the relational database needed to be changed. The flexibility of NoSQL allows changes to be made to the content schema dynamically, allowing the Content Services Platform to be as agile as the organization it supports. This, combined with the ability to provide multiple views or facets on information and content, creates a key differentiator for next generation CSPs that deploy on NoSQL.
- Low Code Application Development: Next Generation Operating Models that leverage Low-Code Application Development Platforms can significantly make an impact in terms of time to value and embody the required speed and agility in the delivery of mission critical Digital Services, Customer Journeys and Content Service Modules
- Rest-APIs: from a Next Generation Operating Model perspective, and in the context of an expanding Digital Eco-System within government entities in Saudi Arabia, it is imperative for such Operating Models to leverage future proof platforms where every piece of new functionality is created ‘API first’ , which means functionality is built from the ground up to be connected, documented, and available throughout all aspects of the platform
CompTechCo delivers best in class Digital Transformation consultancy, combined with Future Proof Process Automation and Content Services Platforms, that address all the above ingredients that are required for fostering Next Generation Technologies, which place the essential foundation for Modernizing your organization’s Operating Model
Start building your Digital Transformation Journey with CompTechCo !